ABOUT US
Interregional contact center is your effective assistant in organizing information support for the company's clients or event participants, as well as in promoting new projects and services.
We have experienced operators and supervisors on our staff who have been specially trained and tested on developing abilities to work in conditions of high emotional tension, as well as web developers, scriptwriters, analysts and project managers.
We take on the most ambitious tasks and flexibly modify our established work system, taking into account the interests and expectations of the customer.
We have experienced operators and supervisors on our staff who have been specially trained and tested on developing abilities to work in conditions of high emotional tension, as well as web developers, scriptwriters, analysts and project managers.
We take on the most ambitious tasks and flexibly modify our established work system, taking into account the interests and expectations of the customer.
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International formatLanguage support in Russian, English, French and other languages by request -
24-hour supportWell-organized team of operators active in all time zones
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Reliable data protectionResponsible and sensitive approach to handling all requests
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Quality controlTransparent and detailed reporting, collection of statistics based on an analysis of requests, recording and review to conversations
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High-quality service
> 95% of calls are initiated within 20 seconds of the connection being made
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Low rate of lost callsShort wait times for operator responses, outgoing calls to follow up on missed calls
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Uninterrupted serviceDiesel-powered generator and backup communication lines
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Qualified staffExperienced operators and supervisors who have been specially trained to work with hotlines in high-stress environments
OUR SOLUTIONS TO YOUR TASKS
Want to create a permanent communication channel with your target audience?
- Launching a contact center from scratch
- Incoming and outgoing calls
- Smart IVR – interactive voice response menu
- Flexible operator training system
Launching new projects and expanding your business?
- Setting up and running a hotline
- Scaling up the call center
- Opening lines in foreign languages
- Expansion of the call center working schedule to 24/7
- Automation and new communication channels
Looking for the ways to automate the work of call center operators?
- Organization of new communication channels: voice bot, chatbot, smart feedback form, email marketing, messenger apps and text messages, mobile app
- Expert assessment of an existing call center and optimization recommendations
OUR SERVICES
• A staff of experienced operators with business communication skills
• Professional announcer in Russian, English, French, Italian, and other languages
• Developing a script and operator training for specific services and areas of inquity
• Optimizing the call center's work schedule to suit your tasks
• Preparing a voice greeting
• Development of an IVR for efficient call routing
• Outgoing calls
• Call forwarding to mobile and landline numbers
• Expansion of the call center to a hotline with a free "8 800" number (in Russia)
• Professional announcer in Russian, English, French, Italian, and other languages
• Developing a script and operator training for specific services and areas of inquity
• Optimizing the call center's work schedule to suit your tasks
• Preparing a voice greeting
• Development of an IVR for efficient call routing
• Outgoing calls
• Call forwarding to mobile and landline numbers
• Expansion of the call center to a hotline with a free "8 800" number (in Russia)
Our services always include quality control:
- Training operators to communicate with a specific target audience
- Recording and listening to conversations
- Monitoring the call center's operations in real time: the number of calls in the queue, the maximum wait time in the queue, reassigning operators between lines when necessary
- Qualified personnel to train and monitor the work of operators and resolve unexpected situations and conflicts: supervisors, trainers and project managers
- Detailed statistics for any period: per shift, day, week, month
- Development of a voice bot
- Development of a chat bot with clients to resolve unexpected situations and conflicts
- Development of a convenient feedback form on the website to receive applications from customers at any time
- Email marketing and email processing
- Notifications via messenger apps and text message service
- Development of a mobile app
- Development of CRM for fixing applications / requests / leads
An expert assessment of your call center will help you to see the areas where performance can be improved and reduce operating costs.
The package of services for an expert assessment of an existing call center includes:
The package of services for an expert assessment of an existing call center includes:
- Analysis of the existing structure of the call center, call routing, and voice greetings
- Drawing up recommendations for drafting a scrip
- Analysis of the current CRM
- Providing recommendations to save costs on the call running center
Launching new projects and scaling the market means bringing in new staff and setting up additional lines in foreign languages.
For your contact center to enter the international market, we offer:
For your contact center to enter the international market, we offer:
- A staff of experienced operators who speak English, French and other foreign languages
- Training operators on a specific product or service
- Expansion of the working schedule of the call center for your geography
- Outgoing calls
- Significant expansion of the staff of operators for a certain period
- Expansion of the working schedule of the call center 24/7
- Development of CRM for fixing applications / requests / leads
- Providing a free number 8 800 (in Russia)
- Development of smart IVR for efficient call routing
- Development of a voice bot to take the load off operators and reduce the number of missed calls and wait time on the line
Our solutions to your tasks
Each project or company is unique.
We carefully select and fine-tune our services to achieve greater efficiency for your business.
Please, leave your contacts (phone or email), and we will contact you and tell you more about our capabilities.
Each project or company is unique.
We carefully select and fine-tune our services to achieve greater efficiency for your business.
Please, leave your contacts (phone or email), and we will contact you and tell you more about our capabilities.
TARIFFS
To make a preliminary calculation, please answer a few questions
Please, leave your phone or email, and we will contact you shortly.
To make a preliminary calculation, please answer a few questions
Please, leave your phone or email, and we will contact you shortly.
To make a preliminary calculation, please answer a few questions
Please, leave your phone or email, and we will contact you shortly
To make a preliminary calculation, please answer a few questions
Please, leave your phone or email, and we will contact you shortly.
To make a preliminary calculation, please answer a few questions
Please, leave your phone or email, and we will contact you shortly.
CAREER
We are looking for talented and motivated professionals who are interested in developing and building a career in the telecommunications area.
We invite you to become part of our team!
We invite you to become part of our team!
We offer:
If you have any questions, please email job@m-contact.ru or fill out the form.
Join the team - formal employment
- training and development opportunities
- comfortable working conditions
- the opportunity to work remotely
- friendly team
- opportunities for career development
If you have any questions, please email job@m-contact.ru or fill out the form.
CONTACTS
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