We can start a contact center from scratch or assist in modernizing the existing contact center to address your challenges
Turnkey multi-channel
call center
call center
We can start a contact center from scratch or assist in modernizing the existing contact center to address your challenges
Turnkey multi-channel
call center
call center
ABOUT US
Interregional contact center is your effective assistant in organizing information support for the company's clients or event participants, as well as in promoting new projects and services.
We have experienced operators and supervisors on our staff who have been specially trained and tested on developing abilities to work in conditions of high emotional tension, as well as web developers, scriptwriters, analysts and project managers.
We take on the most ambitious tasks and flexibly modify our established work system, taking into account the interests and expectations of the customer.
We have experienced operators and supervisors on our staff who have been specially trained and tested on developing abilities to work in conditions of high emotional tension, as well as web developers, scriptwriters, analysts and project managers.
We take on the most ambitious tasks and flexibly modify our established work system, taking into account the interests and expectations of the customer.
International format
Language support in Russian, English, French and other languages by request
24-hour support
Well-organized team of operators active in all time zones
Reliable data protection
Responsible and sensitive approach to handling all requests
Quality control
Transparent and detailed reporting, collection of statistics based on an analysis of requests, recording and review to conversations
High-quality service
> 95% of calls are initiated within 20 seconds of the connection being made
Low rate of lost calls
Short wait times for operator responses, outgoing calls to follow up on missed calls
Uninterrupted service
Diesel-powered generator and backup communication lines
Qualified staff
Experienced operators and supervisors who have been specially trained to work with hotlines in high-stress environments
OUR SOLUTIONS TO YOUR TASKS
Want to create a permanent communication channel with your target audience?
- Launching a contact center from scratch
- Incoming and outgoing calls
- Smart IVR – interactive voice response menu
- Flexible operator training system
Launching new projects and expanding your business?
- Setting up and running a hotline
- Scaling up the call center
- Opening lines in foreign languages
- Expansion of the call center working schedule to 24/7
- Automation and new communication channels
Looking for the ways to automate the work of call center operators?
- Organization of new communication channels: voice bot, chatbot, smart feedback form, email marketing, messenger apps and text messages, mobile app
- Expert assessment of an existing call center and optimization recommendations
OUR SERVICES
Launching a call center from scratch within 3 days
• A staff of experienced operators with business communication skills
• Professional announcer in Russian, English, French, Italian, and other languages
• Developing a script and operator training for specific services and areas of inquity
• Optimizing the call center's work schedule to suit your tasks
• Preparing a voice greeting
• Development of an IVR for efficient call routing
• Outgoing calls
• Call forwarding to mobile and landline numbers
• Expansion of the call center to a hotline with a free "8 800" number (in Russia)
• Professional announcer in Russian, English, French, Italian, and other languages
• Developing a script and operator training for specific services and areas of inquity
• Optimizing the call center's work schedule to suit your tasks
• Preparing a voice greeting
• Development of an IVR for efficient call routing
• Outgoing calls
• Call forwarding to mobile and landline numbers
• Expansion of the call center to a hotline with a free "8 800" number (in Russia)
Control over volumes of the performed works and their quality
Our services always include quality control:
- Training operators to communicate with a specific target audience
- Recording and listening to conversations
- Monitoring the call center's operations in real time: the number of calls in the queue, the maximum wait time in the queue, reassigning operators between lines when necessary
- Qualified personnel to train and monitor the work of operators and resolve unexpected situations and conflicts: supervisors, trainers and project managers
- Detailed statistics for any period: per shift, day, week, month
Automation and new communication channels
- Development of a voice bot
- Development of a chat bot with clients to resolve unexpected situations and conflicts
- Development of a convenient feedback form on the website to receive applications from customers at any time
- Email marketing and email processing
- Notifications via messenger apps and text message service
- Development of a mobile app
- Development of CRM for fixing applications / requests / leads
Expert assessment of an existing call center
An expert assessment of your call center will help you to see the areas where performance can be improved and reduce operating costs.
The package of services for an expert assessment of an existing call center includes:
The package of services for an expert assessment of an existing call center includes:
- Analysis of the existing structure of the call center, call routing, and voice greetings
- Drawing up recommendations for drafting a scrip
- Analysis of the current CRM
- Providing recommendations to save costs on the call running center
Opening lines in foreign languages and expanding the working schedule of the contact center
Launching new projects and scaling the market means bringing in new staff and setting up additional lines in foreign languages.
For your contact center to enter the international market, we offer:
For your contact center to enter the international market, we offer:
- A staff of experienced operators who speak English, French and other foreign languages
- Training operators on a specific product or service
- Expansion of the working schedule of the call center for your geography
- Outgoing calls
Strengthening your call center up to organizing a hotline
- Significant expansion of the staff of operators for a certain period
- Expansion of the working schedule of the call center 24/7
- Development of CRM for fixing applications / requests / leads
- Providing a free number 8 800 (in Russia)
- Development of smart IVR for efficient call routing
- Development of a voice bot to take the load off operators and reduce the number of missed calls and wait time on the line
Our solutions to your tasks
Each project or company is unique.
We carefully select and fine-tune our services to achieve greater efficiency for your business.
Please, leave your contacts (phone or email), and we will contact you and tell you more about our capabilities.
Each project or company is unique.
We carefully select and fine-tune our services to achieve greater efficiency for your business.
Please, leave your contacts (phone or email), and we will contact you and tell you more about our capabilities.
TARIFFS
Incoming calls
'1,900 minutes' package for calls in Russian
RUB 26,030 *
1 minute in excess of the package: RUB 13 *
/ Payments are made in Russian roubles/
* The cost of services is indicated for the operation of the Russian-language line according to the schedule 09:00–18:00 (Mon – Fri) Moscow time (UTC+3).
1 minute = 1 minute of the operator's conversation with the caller. The package of minutes is valid for 1 month from the date of conclusion of the contract.
Unused minutes can not be advanced to the next month.
The prices are indicated without VAT, 20% VAT is paid additionally.
Make a preliminary calculation / Payments are made in Russian roubles/
* The cost of services is indicated for the operation of the Russian-language line according to the schedule 09:00–18:00 (Mon – Fri) Moscow time (UTC+3).
1 minute = 1 minute of the operator's conversation with the caller. The package of minutes is valid for 1 month from the date of conclusion of the contract.
Unused minutes can not be advanced to the next month.
The prices are indicated without VAT, 20% VAT is paid additionally.
'1,900 minutes' package for calls in foreign languages (English and French)
RUB 39,045 **
1 minute in excess of the package: RUB 19.5 **
/ Payments are made in Russian roubles/
** The cost of services is indicated for the operation of the line according to the schedule 09:00–18:00 (Mon – Fri) Moscow time (UTC+3).
It is possible to organize the line in other foreign languages, the cost is discussed based on the list of languages.
1 minute = 1 minute of the operator's conversation with the caller. The package of minutes is valid for 1 month from the date of conclusion of the contract.
Unused minutes сan not be advanced to the next month.
The prices are indicated without VAT, 20% VAT is paid additionally.
Make a preliminary calculation / Payments are made in Russian roubles/
** The cost of services is indicated for the operation of the line according to the schedule 09:00–18:00 (Mon – Fri) Moscow time (UTC+3).
It is possible to organize the line in other foreign languages, the cost is discussed based on the list of languages.
1 minute = 1 minute of the operator's conversation with the caller. The package of minutes is valid for 1 month from the date of conclusion of the contract.
Unused minutes сan not be advanced to the next month.
The prices are indicated without VAT, 20% VAT is paid additionally.
To make a preliminary calculation, please answer a few questions
Please, leave your phone or email, and we will contact you shortly.
To make a preliminary calculation, please answer a few questions
Please, leave your phone or email, and we will contact you shortly.
Outgoing calls
Outgoing calls campaign in Russian
Up to 100 contacts
RUB 13 / min *
100–500 contacts
RUB 12.5 / min *
501–999 contacts
RUB 12 / min. *
More than 1000 contacts
RUB 11.5 / min *
/ Payments are made in Russian roubles/
* The cost of services is indicated for the operation of the Russian-language line according to the schedule 09:00–18:00 (Mon – Fri) Moscow time (UTC+3).
1 minute = 1 minute of the operator's conversation with the caller.
The prices are indicated without VAT, 20% VAT is paid additionally.
Make a preliminary calculation RUB 13 / min *
100–500 contacts
RUB 12.5 / min *
501–999 contacts
RUB 12 / min. *
More than 1000 contacts
RUB 11.5 / min *
/ Payments are made in Russian roubles/
* The cost of services is indicated for the operation of the Russian-language line according to the schedule 09:00–18:00 (Mon – Fri) Moscow time (UTC+3).
1 minute = 1 minute of the operator's conversation with the caller.
The prices are indicated without VAT, 20% VAT is paid additionally.
Outgoing calls campaign in foreign languages (English, French)
Up to 100 contacts
RUB 19.5 / min **
100–500 contacts
RUB 18.75 / min **
501–999 contacts
RUB 18 / min **
More than 1000 contacts
RUB 17.25 / min **
/ Payments are made in Russian roubles/
** The cost of services is indicated for the operation of the line according to the schedule 09:00–18:00 (Mon – Fri) Moscow time (UTC+3). 1 minute = 1 minute of the operator's conversation with the caller.
It is possible to organize the line in other foreign languages, the cost is discussed based on the list of languages.
The prices are indicated without VAT, 20% VAT is paid additionally.
Make a preliminary calculation RUB 19.5 / min **
100–500 contacts
RUB 18.75 / min **
501–999 contacts
RUB 18 / min **
More than 1000 contacts
RUB 17.25 / min **
/ Payments are made in Russian roubles/
** The cost of services is indicated for the operation of the line according to the schedule 09:00–18:00 (Mon – Fri) Moscow time (UTC+3). 1 minute = 1 minute of the operator's conversation with the caller.
It is possible to organize the line in other foreign languages, the cost is discussed based on the list of languages.
The prices are indicated without VAT, 20% VAT is paid additionally.
To make a preliminary calculation, please answer a few questions
Please, leave your phone or email, and we will contact you shortly
To make a preliminary calculation, please answer a few questions
Please, leave your phone or email, and we will contact you shortly.
Expert assessment of your contact center
The cost is discussed individually and depends on the scope of the expertise.
From RUB 9,288 / month
/ Payments are made in Russian roubles/
The price is indicated without VAT, 20% VAT is paid additionally.
The price is indicated without VAT, 20% VAT is paid additionally.
Automation and new communication channels
From RUB 10,548 / month
/ Payments are made in Russian roubles/
The price is indicated without VAT, 20% VAT is paid additionally.
Make a preliminary calculation The price is indicated without VAT, 20% VAT is paid additionally.
To make a preliminary calculation, please answer a few questions
Please, leave your phone or email, and we will contact you shortly.
CAREER
We are looking for talented and motivated professionals who are interested in developing and building a career in the telecommunications area.
We invite you to become part of our team!
We invite you to become part of our team!
We offer:
If you have any questions, please email job@m-contact.ru or fill out the form.
- formal employment
- training and development opportunities
- comfortable working conditions
- the opportunity to work remotely
- friendly team
- opportunities for career development
If you have any questions, please email job@m-contact.ru or fill out the form.
CONTACTS
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